Providing community members with the skills and
confidence to cope in emergency situations
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Student Information & Terms and Conditions
This page contains some general student information and our terms and conditions. Please read these prior to attending one of our courses.
Student InformationCourse Participation
You must attend the entire course to become certified. Please make sure you arrive on time for your course. If you are late you may not be able to attend the course and have to reschedule. If you are late due to exceptional circumstances, you may be allowed to join the class providing the instructor has time work through the course component you missed at a later time.
Physical Requirements
All First Aid courses have practical components and involve group participation. As part of the assessment you will be required to demonstrate to the instructor that you are physically able to perform First Aid skills, including cardio-pulmonary resuscitation (CPR) on the floor sufficiently long so that your instructor can assess competency.
If you have any medical condition or disability that may affect your ability to perform these tasks please contact us prior to the course to discuss this. Language Requirements
Participants are required to have an acceptable level of spoken English. A translator may be used, with prior consent of the instructor, when a participant is not a confident English language speaker. In such a case the participant will be required to meet all the assessment criteria by demonstrating all the skills learnt during the course.
Clothing
We recommend that you wear comfortable, casual clothing as the practical components of the course require you to kneel on the floor.
Common Courtesy
We expect everybody on our premises, or during our courses at other locations, to use common courtesy and respectful behaviour towards others. Particularly, we do not accept sexual/racial harassment and/or discrimination. If you feel that you have been discriminated against or harassed by anybody please inform your instructor or another member of the MediTrain Waikato staff.
Telephone Calls and Text Messages
Students are asked to turn their cell phones off during class time unless it is a matter of urgency. Please do not check or send text messages during class time.
Smoking
MediTrain Waikato is a smoke-free environment and students are not allowed to smoke on our premises.
Terms and Conditions
Please find below our terms and conditons for
Course fees and payments (incl. prompt payment discount)
Course fee payments (standard course fee) are due on the day of course date. Payments can be made via online banking, cheque, cash or EFTPOS.
A prompt payment discount applies when the course fee is received 5 days before the course date. If payment is made on the course day, the full course fee applies. Please do not hesitate to contact us if you require assistance with arranging prompt payment.
Recertification courses
To be eligible for a Workplace or Childcare Recertification course, a student must hold a Comprehensive Workplace First Aid, Childcare or Recertification certificate that is no older than 2 years and 3 months.
We need to take a copy of your previous certificate for verification before or on the course day. If the previous certificate is not provided by the course day, the student must provide it within 3 days of the course date. Recertification certificates are not issued until the previous certificate has been sighted by a member of the MediTrain Waikato staff. If a student completes a Recertification course but does not provide us with their previous certificate within 3 days of the course date, or if the previous certificate is expired, they will be issued with a Basic First Aid certificate OR given the option to complete the Comprehensive Workplace First Aid or Childcare course within 30 days of the course date (subject to availability). Cancellations
Students who are unable to attend their course should notify us as soon as possible but no later than 48 hours before the course start time. A refund will be provided to individuals who notify us up to 48 hours before the start time of their course. Refunds will only be issued to the person or organisation that paid the course fee.
No refund will be issued to students who cancel within 48 hours of the course start time or fail to cancel at all. These students have the right to rebook for a course held within 30 days of the original course date (subject to availability). Students who cancel within 48 hours of the course start time or fail to cancel at all and have not yet paid their course fee will be issued with an invoice fo the full course fee. the course fee has to be paid whether the student rebooks for a course held within 30 days of the original course date or not (bookings subject to availability). The invoice will be sent to the address (email or physical) supplied at the time of booking. Group BookingsGroup Size
Unless otherwise arranged, the following minimum student numbers apply:
The final number of participants needs to be confirmed at least 4 working days before the course date.
Group Information Required
Groups must complete a group booking form to provide relevant information and to confirm adherence to the MediTrain Waikato terms and conditions.
Group Booking Deposit and Confirmation
A deposit of 20% of the course fee is required for all group bookings. The deposit is payable within 7 days of the invoice date or 7 days prior to the course date, whichever comes first.
Group bookings will only be confirmed on receipt of the completed group booking form and the 20% deposit. Group bookings within 7 days of the course date will only be accepted if payment is made at the time of booking. Group Booking Course Fee Payment
The course fee balance (total course fee less deposit) is due on the day of course date or within 3 days of receipt of invoice. The prompt payment discount applies only when the course fee balance is received 5 days before the course date.
Certificates will only be issues after payment has been received. Change of Group Course Dates
Group booking course dates can be changed provided we received at least 7 days notice. Alternative dates are subject to availability.
Travel Surcharge for Group Bookings
A travel surcharge may apply to bookings outside Hamilton.
Group Booking Cancellations
If the course is cancelled at least 7 days prior to the course date, the deposit will be refunded in full.
If the course is cancelled within 7 days of the course date, the deposit will not be refunded. A credit to the value of the deposit will be held to be used towards First Aid training within one month from the date of issue.
Non-attendance for Group Bookings
No refund will be issued for non-attendance. As a courtesy, those who did not attend the course can attend one of our scheduled courses at MediTrain Waikato within one month of the group course date.
Promotion voucher for organisationsBy using any voucher you do not commit your organisation or the person using the voucher to continue using MediTrain Waikato for future First Aid training. Vouchers must be presented before or at the beginning of the course. Vouchers cannot be used after expiry date. Vouchers must be used by a person of the organisation, it is not transferable to anybody outside the organisation. To redeem a voucher the course participant must identify the organisation he/she is working for. The person usually organising First Aid training for the organisation must be aware that course participant is using the voucher. To receive the specified discount off a Recertification course the participant must be eligible to attend a Recertification course. Course participants using vouchers are not eligible to nominate a community organisation to receive funding through our Breathing Life into the Community programme. |
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 Contact Us07 856 1194 |